Returns Policy

We offer a refund or exchange within 7 days of receiving you order for CANADIAN customers only. Meaning you need to contact us within 7 days of receiving your order to request a return or exchange. 

Conditions for Refund:

• To be eligible for a refund, the item must be unused, unworn, and in the same condition as you received it. It must also be in its original packaging with all tags attached.
• Refunds will be issued in the original form of payment used for the purchase.
• Customers are responsible for the return shipping costs unless the return is due to an error on our part, such as receiving a defective or incorrect item.
• Refunds will be processed within 8-15 business days upon receiving the returned item.
• After item is received and assessed to meet the above criteria, you will receive the refund.

How to Initiate a Refund:

• Please contact our customer service team at returns@helmthelabel.ca within 7 days of receiving your order to request a refund.
• Provide your order number and details of the item you wish to return.
• Our customer service representative will provide you with further instructions on how to return the item.

Exchanges:

• Best way to issue an exchange is to request a return for you current order and place a new order to ensure the item/size you wish to order is in stock.
• Please contact returns@helmthelabel.ca to ensure you can exchange your current order.

Exclusions:

• Final sale and clearance items are not eligible for refunds unless they are defective or damaged upon receipt.

Please note that Helm reserves the right to refuse any returns that do not meet the above criteria